Frequently Asked Questions
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For best operation of Smart and Smart+ mode, you should select only the heating periods that you require. For example, if you require heating from 18:00 to 22:00, you should only input this time and the required temperature. Homely will calculate the periods that the heat pump will operate and will automatically save energy when not required.
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Homely needs daily updates that come from an internet connection.
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Temperature nodes should typically reconnect themselves. If that hasn’t occurred, try clicking the button once next to the Hub. If this doesn’t fix it a full re-pairing may be needed. To fully re-pair the first node, hold the Hub’s right button down for 5 seconds and then the temperature node for 12 seconds. For the second node, hold down the Hub’s right button for 12 seconds and the temperature node for 12 seconds. Your app should now display readings to confirm your node has successfully reconnected.
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To pair the first node, hold the right button for 5 seconds and then click the node button three times. To pair the second node, hold the right hand button for 12 seconds and click the second node button three times. Guidance is available in the installation manual.
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It is possible for Homely to operate more than one heat pump, however, this is dependent on how the heat pumps are connected. Please contact us to discuss further.
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We advise customers to avoid multiple zone heating with a heat pump, primarily due to the inefficiencies caused through such operation. Homely does offer a maximum of two zones for customers that wish to do so. If you have extra zones, you may see the benefit of grouping zones together so that they function as no more than two.
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This depends on the type of tariff you are on – Smart is best for fixed tariffs, Smart+ for smart tariffs. The Getting the Most From guides explain how each mode works and how they could impact your bills. The guides can found here: Smart+, Standard and Smart (TBA).
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Yes. Homely installation varies depending on which heat pump is installed. Typically installation requires several wire connections into the indoor unit of the heat pump and temperature sensors attached to the flow pipe, return pipe and hot water tank. It is recommended that a professional installer or electrician completes the installation.